Refund Policy
Thank you for shopping at LeDoz ("we," "us," "our"). We are committed to providing you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
You must request a refund within 3 days of receiving the product.
The product must be unused, in its original packaging, and in the same condition as when you received it.
You must provide proof of purchase, such as an order number or receipt.
2. Refund Process
If your return meets the eligibility criteria, we will initiate the refund process as follows:
Contact our Customer Support team at support@ledoz.com.au to request a refund. Please provide your order number and a brief explanation of the reason for the refund.
Our Customer Support team will guide you through the return process and provide you with a return shipping address if necessary.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If your refund is approved, we will process it within 3 business days. The refund will be credited back to your original payment method.
3. Non-Refundable Items
Certain items are not eligible for refunds:
Customized or personalized products.
Products that have been used, damaged, or altered after delivery.
Gift cards and promotional items.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the refund amount.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@ledoz.com.au. We will arrange for a replacement or refund, depending on the situation.
6. Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check your bank account first. Then, contact your credit card company and bank, as processing times may vary. If you still have not received your refund, please contact us at support@ledoz.com.au.
7. Contact Us
If you have any questions, concerns, or need assistance with the refund process, please contact our Customer Support team at:
LeDoz
Email: support@ledoz.com.au
